The self-service Bybit Card Transaction Dispute feature allows traders to easily report or initiate a chargeback for any unwanted transactions. This process helps protect your funds by giving you control over incorrect charges.

 

Important Notes
— Only successful transactions made within the last 120 days are eligible for dispute. 

— A 50$ administrative fee may be charged if the case is lost due to incorrect or incomplete information. 

— Misuse or abuse of the dispute process may result in additional restrictions.

 

 

Here’s a step-by-step guide to help you submit a Bybit Card transaction chargeback dispute, whether it’s for an online or offline purchase, or an ATM withdrawal.

 

• How to Submit A Transaction Dispute
• How to Check Your Card Transaction Dispute Status 

 

 

 

 

 

How to Submit A Transaction Dispute

Step 1: Log in to your Bybit app → Assets→ My Card→ scroll down to Recent Transactions →  Transaction details, then tap on Get Support.

 

 

 

 

 

 

 

Step 2:  Select the issue that suits your inquiry, then click on “Submit a Dispute”. 

 

You will see a questionnaire that requests additional information from you, depending on your specific situation.

 

 

Please make sure that you have contacted the merchant first and waited 14 days for a solution before submitting an official dispute with Bybit.

 

 

 

 

 

Step 3: Complete the required information and then click on Submit. 

 

Please ensure all information is completed accurately and provide as much detail as possible. 

 

 

  

 

 

 

 

 

Step 4: Once you submit, the team will review the case and get back to users within 3-5 business days.

 

Note: If the information you provide is inaccurate or insufficient, we may contact you via email to request additional details. You can submit the additional information through the Support Hub.

 

Please check your inbox and spam folder carefully to avoid missing the important update. 

 

 

 

 

 

 

 

 

 

 

How to check your card transaction dispute status

To check your card transaction dispute status, you can go to Support Hub and follow up if there is any action required.

 

 

Note: Bybit will make the final decision based on the information and evidence you provide. If your dispute is rejected, you will be notified via email. Kindly be aware that you cannot submit a second chargeback request for the same transaction.

 

 

Dispute Statuses:

• Submitted – Your request has been received and is under review.

• Action Required – Additional information is needed from you to proceed.

 

Once your request is approved or rejected, it will no longer be visible in the Support Hub. However, you’ll receive an email notification with the status update.